Support, from the people who build it

We're a small studio. Email goes to the person who wrote the code, not a ticket queue.

Email us

support@rudedog.dev — include your checkout email and, if it's about a specific tool, which one and what happened.

Bought something but it's locked? Open the free Mac app, sign in with the same email you used at checkout, and hit “Refresh purchases”.
Model download interrupted? It resumes automatically the next time the tool opens. Large models need a few GB of free disk.
Working offline? That's normal here — the tools stay unlocked without a connection. You only need to be online to install, update, or refresh purchases.
Updates not appearing? Updates ship through the app itself. If your updates window has closed, the version you own keeps working; renewing re-opens access to new builds.

Receipts, VAT invoices, and refunds are covered on the billing page.

RUDE DOG DEVELOPMENT IS A TRADING NAME OF FREEMAN DIGITAL LTD (UK)